Main Menu

In-house Training



Courses by Subject

Courses by Role

Courses by Phase

Courses by Country

Courses by Focus Area

Skills for School and College Frontline Office and Reception Staff

Developing communication and management skills to convey a professional image for your school or college

Open Training Course Open Course
Inhouse Training Course In-house

Suitable for: School or college office staff and managers who want to give the best possible first impression to visitors and callers and to fulfil all aspects of their role effectively.

Phases suitable for:

  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 4771WW
Price: £299.00 + VAT or hold in-house
Timings: 10am - 4pm Book Now

As they are frequently the first point of contact with the outside world, front-line staff play a vital role in shaping the image and reputation of their school or college. This course will help office staff from primary, secondary and special schools, as well as FE colleges, to maximise their potential in these areas.

  • Giving a professional and courteous impression to visitors and callers
  • Becoming a vital link in the school’s management chain
  • Developing key skills for running reception successfully
  • Improving communication and listening skills
  • Handling difficult people, coping with crises and conflict
  • Projecting a professional image
  • Promoting co-operation amongst colleagues
  • Improving your management skills
The course highlighted areas that I hoped and brought to my attention areas that I can improve and ways in which to do it. Deborah Conyard, Little Reddings Primary School

Wed 7th Mar 2018

Reserve Book

Tue 12th Jun 2018

Reserve Book

Mon 12th Mar 2018

Reserve Book

Fri 22nd Jun 2018

Reserve Book

Fri 2nd Feb 2018

Reserve Book

Mon 14th May 2018

Reserve Book

Thu 26th Apr 2018

Reserve Book
< Back