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Going the Extra Mile - Customer Service Skills for Office Staff

Inhouse Training Course In-house

This course is only available to be delivered in your school. To find out how we can tailor this course to fit your needs, call our in-house team on 020 8253 8241 to receive a free, no-obligation quote.

If you are looking to attend a course externally, you may be interested in Skills for School and College Frontline Office and Reception Staff.


Suitable for: School office staff

Phases suitable for:

  • EYFS
  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 7642WW

Going the extra mile and providing excellent customer service to parents, staff and students enhances motivation, increases productivity and contributes towards a more positive working environment. Using practical strategies, this course will give you the tools you need to provide excellent customer service, and to pass on this good practice to the whole school office team.

  • Defining excellent customer service – sharing good practice
  • Learning communication skills – face-to-face and on the telephone
  • Developing listening and questioning skills
  • Handling difficult parents, students and colleagues
  • Creating an action plan for delivering excellent customer service
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