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School/College Office Reception Skills for Front-line Staff

Inhouse Training Course In-house

This course is only available to be delivered in your school. To find out how we can tailor this course to fit your needs, call our in-house team on 020 8253 8241 to receive a free, no-obligation quote.

Alternatively to search through our open courses visit our find a course page.


Suitable for: Administrative staff

Phases suitable for:

  • EYFS
  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 9017WW

As they are frequently the first point of contact with the outside world, front-line staff play a vital role in shaping the image and reputation of their school or college. This course will help office staff to maximise their potential in these areas.

  • Giving a professional and courteous impression to visitors and callers
  • Becoming a vital link in the school’s management chain
  • Developing key skills for running reception successfully
  • Improving communication and listening skills
  • Handling difficult people, coping with crises and conflict
  • Projecting a professional image
  • Promoting co-operation amongst colleagues
  • Improving your management skills
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